The Friction Log
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My bookmarks keep falling out of the book

Solved 1980

I had forty scraps of paper marking the important pages. Then I sneezed. — Law student, 1976

In 1968 a 3M chemist named Spencer Silver set out to make a strong glue and made a weak one. He spent years showing it around anyway. Proud of it. Art Fry, a colleague whose bookmarks kept falling out of his church hymnal, figured out what it was for. 3M handed out free pads in Boise, Idaho, and 90% of the people who tried them said they'd buy. A glue nobody had a use for, and nine in ten wanted the note. Sometimes the mistake is the product.

Still bugs us: sticky notes fall off too, and always seem to land behind the desk.

Did we get something wrong? It happens. We fix it, note the change, and take it personally. Tell the clerk