File a friction
Every entry on the ledger started as somebody's bad afternoon.
Tell us what happened, the way you would tell a friend. If it is specific and other people would recognize it, it gets a permanent number, right there with the gym membership you can only cancel by phone.
0/280
This may already be on the ledger.
Not the same one? Keep going. A new version of an old problem gets its own entry.
A first read from the clerk
These are suggestions, not a gate. A person makes the final call.
Next: anything else you want to add, whether your name goes on it, and your email for a receipt. About a minute.
Filed. A receipt is on its way to your inbox, and the clerk will write back with a decision.